FAQ'S
1. What sets petsco apart from other pet care providers?
At petsco, we pride ourselves on our team of highly skilled professionals who are not only experts in their field but also deeply passionate about animals. Our commitment to excellence, personalized care, and comprehensive range of services make us the trusted choice for pet owners.
2. How often should I bring my pet for grooming at petsco?
2. How often should I bring my pet for grooming at petsco?
The frequency of grooming depends on your pet's breed, coat type, and lifestyle. Our expert groomers can recommend a personalized grooming schedule to keep your pet looking and feeling their best. In general, we recommend grooming sessions every 4-6 weeks for most pets.
3. What veterinary services does petsco offer?
3. What veterinary services does petsco offer?
Our experienced veterinarians provide a wide range of medical services, including routine check-ups, vaccinations, dental care, spaying/neutering, and emergency treatment. We are committed to ensuring the health and well-being of your pet throughout their life stages.
4. Can I tour the boarding and daycare facilities at petsco?
4. Can I tour the boarding and daycare facilities at petsco?
Absolutely! We encourage pet owners to schedule a tour of our boarding and daycare facilities to see firsthand the safe and comfortable environment we provide for our furry guests. Our knowledgeable staff will be happy to answer any questions you may have during your visit.
5. What types of training programs are available at petsco?
5. What types of training programs are available at petsco?
We offer personalized training programs tailored to meet the unique needs of each pet and their owner. Whether you're dealing with behavioral issues, obedience training, or just want to teach your pet some new tricks, our expert trainers are here to help.
6. Does petsco offer pet sitting services?
6. Does petsco offer pet sitting services?
Yes, we offer pet sitting services for clients who prefer to have their pets cared for in the comfort of their own home. Our professional pet sitters will provide personalized care and attention to ensure your pet's needs are met while you're away.
7. What brands of pet supplies are available at the petsco?
7. What brands of pet supplies are available at the petsco?
Our onsite pet store carries a wide selection of premium pet food, toys, accessories, and more from top brands trusted by pet owners worldwide. Some of the brands we carry include Pet Flow, Happy Pet, Chewy, and PetSmart, among others.
8. How can I schedule an appointment with petsco for my pet?
8. How can I schedule an appointment with petsco for my pet?
Scheduling an appointment with petsco is easy! Simply give us a call at (615) 763-5478or visit our website to book online. Our friendly staff will be happy to assist you in scheduling the services your pet needs.
9. Does petsco offer discounts or promotions for pet care services?
Yes, we periodically offer discounts and promotions on select pet care services at petsco. Be sure to follow us on social media and subscribe to our newsletter to stay updated on our latest offers and special events.
10. How can I contact petsco if I have a question or concern about my pet's care? If you have any questions or concerns about your pet's care, don't hesitate to reach out to us. You can contact us by phone at (615) 763-5478, email at support@petsco.us or visit our facility during business hours. Our dedicated team is here to assist you and provide the support you need.
10. How can I contact petsco if I have a question or concern about my pet's care? If you have any questions or concerns about your pet's care, don't hesitate to reach out to us. You can contact us by phone at (615) 763-5478, email at support@petsco.us or visit our facility during business hours. Our dedicated team is here to assist you and provide the support you need.
How do I place an order?
What is the estimated handling and transit time for my order?
Our handling time is typically 1-2 business days, and transit time ranges from 3-4 business days.
What payment methods are accepted for stuffed animal purchase?
We accept PayPal, American Express, Master Card, and Visa Card as payment methods.
How secure is my personal information when making a purchase?
We take the security of your personal information seriously. Your credit card details are encrypted during transmission using secure socket layer technology and are only used to complete your transaction.
How will I know if my payment has been received?
You will receive a notification email once payment has been received. You can also check the order status on our website, www.petsco.us
Will I receive an invoice for my purchase?
Yes, Please feel free to Contact Us, and we'll send you by Email. It will be helpful to provide the Order Number that corresponds to the purchase.
What is the refund process if my return is approved?
If your return is approved, we will process the refund and apply it to the original form of payment within 10 days.
What is the restocking fee for returns?
5$.
Can I have my purchase sent to a different address?
Yes, we can send your order to a different address upon request.
How can I track my shipment?
A shipment confirmation number will be sent via email within 24-48 hours after your order has been processed. This number can be used to track your order.
How will I know when my order has been shipped?
Once your order has been shipped, a confirmation email with a tracking number will be sent to you.
For further inquiry, please contact at:
Name: petsco
Email: support@petsco.us
Phone No: (615) 763-5478
Address: 201 S Garfield Ave, Monterey Park California 91754, United States