Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@petsco.us. Please note that returns will need to be sent to the following address: 201 S Garfield Ave, Monterey Park California 91754, United States
How can customers return your products?
- By mail
How will customers get the return label?
-In the box
For customer remorse :
-In the box
Returns period :
-30 Business days
What are product conditions that you allow for returns?
-New
How much is your restocking fee?
-yes restocking fee is $5 USD.
How much will customers pay for defectives or wrong product return shipping?
- No cost
How much is your return shipping fee for customer remorse :
- $5 USD
You can always contact us for any return question at support@petsco.us
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at support@petsco.us
Contact Us
At petsco, we value our customers and want you completely satisfied with your purchase. If you have any questions or concerns about our refund policy, please don't hesitate to contact us. We are always here to help you find the perfect table for your home or office. Thank you for choosing domain.com. If you have any questions or concerns about our return policy, please contact us at support@petsco.us
Contact us at any time if you have any queries.
Name: Petsco
Email: support@petsco.us
Phone No: (615) 763-5478
Address: 201 S Garfield Ave, Monterey Park California 91754, United States